Returns & Exchanges
At Lattafa Pakistan, we strive to ensure your complete satisfaction with our premium fragrances; however, if you are not entirely happy with your purchase, we offer a hassle-free 7-day return and exchange policy for unopened products.
Initiate Your Request
Contact our dedicated customer support team via WhatsApp or email within 7 days of delivery, providing your order number and a clear photo of the unused product.
Quality Inspection
Once your return request is approved, our team will verify that the perfume seal is intact and the original packaging is undamaged to ensure eligibility.
Safe Packaging
Securely pack the item in its original box and outer shipping carton to prevent any leakage or breakage during the transit back to our warehouse.
Refund or Exchange Processing
After receiving and inspecting the returned item, we will process your replacement or issue a store credit/refund within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing